Investissement Québec's customer service is based on the values of efficiency, rigor and competence. In dealing with its customers and partners, the Corporation is guided by the orientations set out in the following documents:

Code of Ethics of Employees of Investissement Québec and its Subsidiaries

The Code of Ethics applies to all staff members of Investissement Québec and its subsidiaries. It defines the rules of conduct the Corporation applies to protect its interests and those of its customers, suppliers and partners.

 Code of ethics - Available only in French (337 KB, 30 pages)

Our Commitment to Clients

In its Commitment to Clients, Investissement Québec expresses its determination to offer high-quality services and meet superior standards of conduct.

 Our commitment to our clients (65 KB, 2 pages)

 Action plan for people with disabilities - 2012-2013 - Available only in French

      (75 KB, 9 pages)

Complaints Handling

Investissement Québec places particular importance on customer satisfaction. Comments, concerns or complaints regarding a breach of our service commitment are handled courteously and expeditiously.

If you wish to make a complaint regarding our services or to send us your comments, please follow the procedure.

Policy Respecting Equal Access to Employment

Investissement Québec has adopted a policy to foster fair representation of members of concerned groups to all levels of the organization, in accordance with the Act respecting equal access to employment in public bodies.

  Policy respecting equal access to employment in public bodies  (72 KB, 4 pages)

The Investissement Québec Language Policy

On September 25, 2001, the Board of Directors of Investissement Québec adopted a language policy based on the Charter of the French Language, the government's language policy, the policy concerning government contracts and the policy regarding the use of French in information technologies.

  The Investissement Québec Language Policy (41 KB, 6 pages)