The giant customer service firm wants to create more than a thousand jobs here within the next years
Montréal, October 9, 2020 — Webhelp, which is number one in customer experience in Europe, announces the opening of its new office in Montréal. This is the first Canadian centre for the French company hoping to create more than 1,000 jobs in Québec over the next few years.
Webhelp, world-renowned for its customer service expertise, had a limited presence in North America up until now. The company wants to take advantage of Montréal’s strategic location, and also the fact that it is an inclusive city open to the world, to break through the North American market with more personalized support for its current customers.
“Montréal is the ideal location to help us achieve our goals. In addition to its proximity to the U.S. market, the Montréal area is known for the quality of its tech workers,” explains Jérémie Mani, CEO of Webhelp Canada. “With this new Canadian office, we can highlight both strengths that have helped us make our mark on the industry: our in-depth knowledge of all digital channels and tools, and also the quality of our agents and their training.”
Montréal International, Greater Montréal’s investment promotion agency, has been supporting Webhelp in this major project since 2019. “French companies have a prominent place in Greater Montréal’s business community and year after year, these bonds grow stronger,” states Stéphane Paquet, President and CEO of Montréal International. “Despite the pandemic, to date, we have supported nine French companies in setting up or expanding in Greater Montréal. We’re talking about over $400 million in investment. It’s quite significant considering the city’s economic recovery.”
“The advantages of doing business in Québec for French companies have been known for a long time,” said Hubert Bolduc, President of Investissement Québec International. “Beyond language, the Montréal ecosystem will undeniably give Jérémie Mani and his team all the tools they need to achieve their ambitious objectives. Since the very beginning, our team has been working in collaboration with that of Montréal International and, as with many other projects, we will be there to accompany Webhelp in this important investment in Québec.”
As of its arrival in Montréal, Webhelp committed to get involved in the local business community. That’s why the company has teamed up with Rézoway for its offices and has become the key partner for the major annual customer service conference organized by LesAffaires.com. The event will be held on November 25, 2020. Jérémie Mani will be at the conference to present Webhelp’s successful model of setting up in Québec, alongside one of its customers.
Webhelp is an international customer service company founded in France 20 years ago, with sales of over CAN$2 billion. The company offers its B2B services in customer experience management and business process outsourcing to over 500 clients around the world, including several well-known brands in North America. The company works in almost every industry, from automobile to travel, as well as financial services, distribution, technology, telecom, media and even the digital industry.
Every day, Webhelp handles millions of interactions with clients from these major brands, through a variety of channels (phone, email, social media, chat) to improve responsiveness, boost revenues, and cut costs. It’s one way for these big companies to save money, resources, time and especially stay focused on their primary activities, with higher value added.
By choosing Webhelp, brands gain access to a community of 60,000 associates spread out over 140 sites and 35 countries. Webhelp is now the European leader in its industry and one of the key global players in its industry.
Montréal International (MI) is a non-profit organization funded by the private sector, the governments of Canada and Québec, the Communauté métropolitaine de Montréal and the City of Montréal. Its mandate is to attract and retain foreign investment (companies and startups), international organizations, skilled workers and international students to Greater Montréal by providing support services tailored to their needs.
Investissement Québec’s mission is to play an active role in Québec’s economic development by spurring business innovation, entrepreneurship and business acquisitions, as well as growth in investment and exports. Operating in all the province’s administrative regions, the Corporation supports the creation and growth of businesses of all sizes with investments and customized financial solutions. It also assists businesses by providing consulting services and other support measures, including technological assistance available from its CRIQ business unit. In addition, through Investissement Québec International, the Corporation also prospects for foreign investment and assists businesses with export activities.
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