This content is intended for the public covered by the exceptions of the Charter of the French language and its regulations. If you read on, you confirm that you fall within one of these exceptions.
Important notices
Privacy Notice
Under the Act respecting Access to documents held by public bodies and the Protection of personal information (CQLR c.A-2.1), Investissement Québec and its wholly owned subsidiaries shall protect all the personal information you provide to us and protect your privacy.
This notice concerns you because it describes how we collect, use, communicate and protect your personal information on our sites and digital platforms as part of our activities. This notice also contains information on how you can exercise your rights; for example, accessing your information or having it corrected.
When you provide personal information to us via our sites and digital platforms or any other service involving the transmission of personal information as part of our activities, we assume that you agree that this information may be handled in the manner described in this notice. In some cases, we will ask you to perform an action to indicate your agreement.
Please see our Confidentiality and Privacy section to learn more about our practices and internal rules.
What is personal information?
How do we collect your personal information?
What personal information do we collect and why?
How do we obtain your consent?
To whom do we communicate your personal information?
How long do we retain your personal information?
Where do we retain your personal information?
How do we protect your personal information?
What are your rights concerning your personal information?
Contact Us
Update of this notice?
What is personal information?
Information is considered personal when it makes it possible to identify you directly or indirectly, on its own or with other information. Examples include your name, contact information, credit history or your IP address.
How do we collect your personal information?
We collect your personal information when you:
- Visit our sites and digital platforms.
- Transmit a form to us online, by mail or otherwise.
- Communicate with us.
Do not provide your personal information if you choose to refuse this collection.
What personal information do we collect and why?
| What? | Why? | Who has access to it? |
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Information on your identity
Usage information
Financial information
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Only employees, consultants or trusted third parties of Investissement Québec who need access to personal information or whose duties reasonably require having access to personal information.
Only employees, consultants or trusted third parties of Investissement Québec who need access to personal information or whose duties reasonably require having access to personal information. See our inventory of personal information files to find out more about the personal information in our possession.
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How do we obtain your consent?
We collect, use and communicate your personal information with your consent or as permitted or required by law. The way we obtain your consent (i.e., the method) depends on the circumstances.
From you
- In general, we ask for your consent when we collect your personal information.
- If we want to use your personal information for a purpose that was not indicated to you when the information was collected or that is not stipulated by law, we will ask for your consent again.
From third parties
- We may collect your personal information from third parties. In this case, we will ensure that we comply with applicable privacy legislation.
- If you provide us with personal information concerning another person, you are responsible for obtaining their consent.
You can ask to withdraw your consent to the use or communication of your personal information by contacting us using the information listed in the Contact Us section.
To whom do we communicate your personal information?
We may communicate your personal information to other organizations such as our partners or service providers. In this case, we make every effort to protect the personal information communicated through written agreements and commitments, by asking them to adopt appropriate privacy and security practices, procedures and measures.
| Third-party category | What they do for us |
| Service providers | We may rely on service providers to perform services on our behalf; for example, payment, web analysis or web hosting services or marketing agencies. |
| Business partners | We may communicate your personal information to certain business partners who, under a law or regulation, need this personal information to be able to fulfil their commitments to us; for example, under “Know Your Client”-type requirements. |
| Entities, government agencies and industrial associations that may provide financial assistance to your company | We may communicate personal information with government departments, government agencies and industrial associations that may provide financial assistance to you. |
To find out more about what we send to third parties and why, see our communications registry (in French only).
How long do we retain your personal information?
We retain your personal information for as long as necessary to fulfil the purposes indicated in this notice, unless the law states that we can retain it for longer. As a public agency, the timeframe during which we retain most of the documents that may contain your personal information is determined by the Archives Act.
Where do we retain your personal information?
We currently retain personal information in Canada. However, we may communicate personal information to places other than your country, province, state of residence or outside Québec (if you are a Québec resident), where privacy protection laws may differ.
How do we protect your personal information?
We implement reasonable security procedures and measures to ensure the protection of your personal information, whether it is retained on our servers or on one belonging to our service providers.
Only authorized personnel who need to consult your personal information in the performance of their duties has access to it. Furthermore, employee accounts and server access are subject to two-factor authentication.
However, no security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is not secure (for example, if you think that the security of the information that you provided to us has been compromised), please contact us immediately at the address indicated in the Contact Us section.
What are your rights concerning your personal information?
We may ask you to provide proof of identity before responding to your request. This identification information will be used solely for this purpose.
You have a range of rights concerning your personal information, including:
| Right to access and to correction | Right to withdraw your consent |
| You may request access to the personal information we have concerning you and obtain a copy thereof. | You may request to withdraw your consent to our use or communication of your personal information. |
| If personal information concerning you is incorrect, incomplete or ambiguous, or if its collection, communication or retention is not authorized by law, you may require it to be corrected. | In most cases, withdrawal of your consent means that we will no longer be able to serve you. Otherwise, we will inform you of the consequences of refusal in our consent request. |
To exercise your rights, please address a written request, along with proof of identity to our Privacy Officer as indicated in the Contact Us section.
Once your request is received, we will respond to you in writing no later than thirty (30) days following the date of receipt of your request.
Contact Us
You may send any request, question, complaint or comment regarding this notice to our Privacy Officer at:
Investissement Québec
Danielle Vivier
Responsable de la protection des renseignements personnels
10001, boulevard Robert Bourassa, bureau 1000
Montréal (Québec) H3B 4L4 Canada
Responsable.PRP@invest-quebec.com
For more information on our complaint management process, please see the Confidentiality and Privacy section.
Will we update this notice?
You will be given 15 days’ notice on this page prior to any significant changes to this notice.
Adoption date: 2023
Latest update: 21 septembre 2023